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Dear Elliott

Weiss, Elliott N.

OM-1172 | Published April 12, 2005 | 3 pages. Case

Collection: Darden School of Business

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Herb Kelleher, executive chairman of Southwest Airlines, writes to Elliott Weiss, operations professor at the Darden School. Kelleher responds thoughtfully and in detail to two Darden cases about the experiences a Darden student had while flying on Southwest Airlines and JetBlue Airways.

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