Author Profile

CFNA Credit Corporation: Call Center Outsourcing

Laseter, Timothy M.; Jelenek, Brian

OM-1072 | Published August 05, 2003 | 10 pages. Case

Collection: Darden School of Business

This case provides an opportunity to apply cost-modeling techniques in the context of the growing trend in "offshoring" white-collar work. This data-rich case gives students the opportunity to test th... Read More