Author Profile
Laknath Jayasinghe
Walmart’s Jetblack: Managing Luxury Service on Conversational Commerce
KIRAN PEDADA; Gaganpreet Singh; Sanjit K Roy; Laknath jayasinghe
ISB245 | Published January 10, 2021 | 11 pages. Case
Collection: Indian School of Business
In 2018, Walmart, the world’s biggest retailer, launched Jetblack, a concierge luxury shopping service that allowed consumers to explore and buy items via text message. Read More
