M. J. Tasman (B)
Horniman, Alexander B.; Brewster, Michael
OB-0972 | Published March 10, 2009 | 3 pages. Case
Collection: Darden School of Business
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M. J. Tasman was quite disappointed with the first year's engagement scores. He puts his new plan into action and the results don't change. In an attempt to deal with his problem, he gets some specific feedback as to what he might do differently.
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